Setraf product and service concept is based on the principles of Quality, Excellence and Assurance. Setraf offers a comprehensive technical service to its customers during the identification, planning, installation, application testing and delivery of each project.
With its "Platinum Customer" services designed for customers using Metalsistem warehouse and retail racking products, Setraf has initiated the first sustainable service approach in the sector.
Platinum Customer Services aims to maintain customer satisfaction and optimize benefits by extending product life cycle.
All Metalsistem products have high resistance and durability properties by passing through the SENDZIMIR process in EN10204 standards. Platin Customer Services includes services provided by visiting the site at least once a year in order to remind the user of these features, to train the staff of the organization for correct use, to perform product quality control and to identify new needs.